Frequently Asked Questions
Find answers to common questions about GlowChem kits, safety, shipping, and more
33 questions answered • Can’t find what you’re looking for? Contact us
33
Questions Answered
6
Categories
<24h
Response Time
Browse by Category
General Questions
Learn about GlowChem and our chemistry kits
GlowChem is a chemistry education company that creates hands-on science kits for children ages 8-14. We teach real chemistry concepts through the creation of bath bombs, skincare products, and cosmetics—products kids actually want to make and use!
Our kits are designed for children ages 8-14, with three difficulty levels: Beginner (ages 8-10), Intermediate (ages 10-12), and Advanced (ages 12-14). Each kit clearly indicates the recommended age range and difficulty level on the packaging.
Not at all! Our kits include comprehensive instruction booklets that explain everything in simple terms. The experiments are designed to be self-guided with clear step-by-step instructions, though adult supervision is recommended for safety.
Absolutely! Every kit teaches genuine chemistry concepts aligned with STEM education standards. Kids learn about:
- Acid-base reactions and pH science
- States of matter and molecular structures
- Chemical bonds and reactions
- Measurement, ratios, and the scientific method
We make the “why” behind each experiment just as engaging as the “what,” ensuring kids understand the science, not just the steps.
GlowChem stands out in three key ways:
- Real Products: Kids create bath bombs, lip gloss, and skincare—not abstract experiments
- Real Chemistry: We teach genuine science concepts, not just crafts
- Gender-Neutral: Our inclusive design welcomes all young scientists
Traditional chemistry sets often feel like homework. GlowChem makes science something kids choose to do because it’s fun!
Safety & Ingredients
Information about safety and what's in our kits
Yes! Safety is our top priority. All ingredients are non-toxic, food-grade or cosmetic-grade, and carefully selected for child safety. We use common household chemistry ingredients like baking soda, citric acid, and natural essential oils. Every kit includes detailed safety information and equipment.
Each kit includes safety goggles, gloves, and detailed safety guidelines. We also provide clear instructions on proper handling, storage, and disposal of materials. The experiments are designed with multiple safety layers to minimize risk.
Yes, we recommend adult supervision for all experiments. While our kits are designed to be safe, having an adult present ensures proper technique, helps troubleshoot, and makes the experience more educational and bonding for families.
Our recipes use gentle, natural ingredients suitable for most skin types. However, we always recommend doing a small patch test before full use, especially for children with known sensitivities. The instruction booklet includes guidance on customizing recipes for sensitive skin.
While our ingredients are non-toxic, they should not be consumed. If accidental ingestion occurs, drink water and contact poison control immediately. Keep all materials away from mouth and eyes. The safety guide in each kit includes emergency contact information.
Most ingredients can be safely disposed of in regular household waste or washed down the drain with plenty of water. The instruction booklet provides specific disposal guidelines for each material. We prioritize using environmentally friendly ingredients whenever possible.
Products & Kits
Details about our chemistry kit offerings
Most experiments take 30-60 minutes to complete. Some projects, like crystal growing, may require several days for full results. Each kit includes time estimates for every experiment, so you can plan accordingly.
No! Each kit comes complete with everything needed for all experiments, including safety equipment, tools, and ingredients. You might want basic household items like bowls, towels, or a water source, but all chemistry materials are included.
This varies by kit. Our Beginner kits include 3-5 experiments, Intermediate kits have 5-7, and Advanced kits feature 10+ experiments. Each product page lists the exact number and type of experiments included.
Currently, we sell complete kits to ensure you have all necessary equipment and educational materials. We're developing refill packs for popular experiments—sign up for our newsletter to be notified when they become available!
Mistakes are part of science! Our instruction booklets include troubleshooting sections that explain common issues and how to fix them. We also explain what went wrong scientifically, turning "failures" into valuable learning opportunities.
Yes! Most products have a shelf life of 3-6 months when stored properly. The instruction booklet includes storage guidelines for each creation. We provide decorative containers for some products, and suggest storage methods for others.
Ordering & Shipping
Questions about purchasing and delivery
We currently ship within the United States. We're working on international shipping options! Sign up for our newsletter to be notified when we expand to your region.
Standard shipping takes 5-7 business days. Expedited shipping (2-3 days) is available at checkout. Orders placed before 2pm EST ship the same day. You'll receive tracking information via email once your order ships.
Yes! We offer free standard shipping on all orders over $50. Orders under $50 have a flat rate shipping fee of $5.99. Expedited shipping options are available for an additional fee.
We offer a 30-day money-back guarantee. If you're not completely satisfied with your kit, contact us for a full refund. The kit doesn't need to be unopened, but we do ask that you share feedback to help us improve!
Yes! At checkout, you can add gift wrapping for $4.99. We'll package your kit in decorative paper with a ribbon and include a gift message card if you provide one.
Absolutely! Once your order ships, you'll receive an email with tracking information. You can also log into your account on our website to view order status and tracking details at any time.
Educational Value
How GlowChem supports learning
Yes! Our kits align with Next Generation Science Standards (NGSS) for grades 3-7, covering key concepts in physical science, chemistry, and scientific inquiry. Many educators use GlowChem in classrooms and homeschool curricula.
Absolutely! We offer bulk discounts for educators and institutions. Contact us at educators@glowchem.com for information about classroom packs, lesson plans, and educational support materials.
Kids learn a wide range of real chemistry concepts, including:
- Acid-base reactions and pH indicators
- States of matter and phase changes
- Chemical bonds and molecular structures
- Emulsification and mixture separation
- Polymers and material properties
- Oxidation-reduction reactions
- The scientific method and experimental design
Every concept is explained at an age-appropriate level with real-world examples.
Yes! GlowChem reinforces key science concepts taught in elementary and middle school while building critical thinking, measurement, and observation skills. Many parents report their children showing improved confidence in science class after using our kits.
Yes! Every kit includes a comprehensive instruction booklet with science explanations. Our website also features free resources including video tutorials, science concept guides, and experiment extensions. Follow us on social media for weekly science tips!
Customer Support
Getting help and staying in touch
We’re here to help! You can reach us through:
- Email: hello@glowchem.com (24-hour response time)
- Phone: 1-800-GLOWCHEM (M-F, 9am-6pm EST)
- Live Chat: Available on our website during business hours
- Social Media: DM us on Instagram, Facebook, or Twitter
We typically respond within 24 hours, often much faster!
We're sorry if anything is missing! Contact us immediately with your order number and details of what's missing. We'll ship replacement items right away at no charge. Quality control is important to us, and we appreciate you letting us know.
We love hearing from our customers! Email your ideas to ideas@glowchem.com. We review all suggestions and have created several experiments based on customer feedback. If we use your idea, we'll send you a free kit as a thank you!
Yes! Sign up for our newsletter to get experiment tips, science fun facts, exclusive discounts, and early access to new products. We also have an active community on Instagram and Facebook where families share their creations!
We value your feedback! Leave a review on our product pages, email us at hello@glowchem.com, or share your experience on social media (tag us @glowchem!). Your feedback helps us improve and helps other families make informed decisions.
Still Have Questions?
Our friendly support team is here to help! Get in touch and we’ll respond within 24 hours.
hello@glowchem.com
1-800-GLOWCHEM